Identity Shield Theft Commercial Identity Theft

IdentityShieldSM Protection Program
Identity Theft Protection and Recovery Tools

Who’s Using Your Identity?

Nowadays, that’s a good question to ask. Identity theft is a fast growing financial crime against consumers. An identity thief uses your personal information to get new credit cards, take out loans and bounce checks from empty checking accounts.

What Identity Theft Can Cost.

The Federal Trade Commission (FTC) has been keeping track of complaints and the costs of identity theft. A 2003 survey reveals that consumer victims reported about $5 billion in out-of-pocket expenses.

Consumers are not responsible for all fraudulent charges, but have reported* significant trouble trying to fix other problems, such as loan denials, credit line rejections and harassment by debt collection agencies.

How To Protect Your Good Name.

For just $5.95 per month, the IdentityShield Protection Program is a membership program that provides tools to help with the messy process of recovering from identity theft. Membership provides:

Security. Computer firewall software helps to keep your home computer safe from Internet hackers.

Convenience. Personal data software helps to keep personal information organized in one place and credit card registration centralizes your credit card information so you can cancel them fast.

A Helping Hand. A victim counseling hotline walks you through the process and an assistance kit gives you letter templates used to reclaim your identity.
Financial Assistance. Up to $10,000 in reimbursement benefits for eligible expenses.

Identity theft is a growing crime of opportunity. Government agencies and industry have started taking steps to prevent the crime and help consumers. But they can’t stop every theft – enroll today and have the added identity theft protection with IdentityShield.

If you are not a Dominion customer, that's okay. You can still enroll in the IdentityShield Protection Program -- and pay annually with your credit card.
Visit https://retail.dom.com/idshield/idorder_form.jsp to enroll.

FAQ's about Commercial Identity Theft and Identity Shield Theft

1. What is identity theft?

Identity theft occurs when someone uses your name, address, Social Security number (SSN), bank or credit card account number, or other identifying information without your knowledge to commit fraud or other crimes.

2. Do I have to be a Dominion utility customer to enroll?

No, you do not have to be a Dominion utility customer to enroll in this valuable program. We just ask that you pay your annual membership of $69.99 with your credit card.

3. If I am a Dominion utility customer, can I pay by credit card as well?

Yes, as a Dominion utility customer you can pay annually ($69.99) with your credit card or pay monthly ($5.95) on your monthly utility bill.

4. If I have trouble enrolling online, who do I call?

If you have a problem enrolling online, call Customer Service at 1-866-665-0370 from 8:30 a.m. to 5:30 p.m., EST, Monday through Friday.

5. If I have billing questions, what number do I call?

If you're an enrolled member and have billing questions, please call 1-800-562-8419 or 1-866-645-9811 (Virginia only), 8:30 a.m. to 5:30 p.m., EST, Monday through Friday.

6. Can I enroll more than one household member?

You can enroll other household members by calling Dominion Products and Services at 1-866-665-0370 from 8:30 a.m. to 5:30 p.m., EST, Monday through Friday or enrolling online at www.retail.dom.com/idshield.

7. How does the Identity Shield Protection Program work?

As a member, you’ll have access to a number of tools should you become an identity theft victim.

This includes: a Victim Counseling Hotline to call once you know or suspect that you are a victim, a Victim Assistance kit that is mailed directly to you that includes letter templates to be used in the process of reclaiming your identity, comprehensive Credit Card Registration that gives you toll-free access to an administrator who stores all of your credit card information for easy access and cancellation, helpful hints to deter identity theft, up to $10,000 of reimbursement benefits should you incur out-of-pocket expenses, FamilyKeys™ personal data organizer software to record your financial and personal information in one location and HackerSmacker firewall software to help keep your online experience secure.

8. What does the $10,000 reimbursement benefit cover?

The benefit will reimburse you for certain eligible expenses incurred in reclaiming your identity such as legal, notary, phone, affidavit, loan reapplication, lost wages (up to $500 per week, for 4 weeks) and credit report expenses, subject to a $50 deductible per policy period.

9. How does the Credit Card Registration work?

After you join the program, a membership package containing a program guide and credit card registration form will be send to your address of record. Complete the form by listing all of your credit card information (account numbers, expiration dates, telephone numbers, etc) and return to the administrator using the business reply envelope that comes with the package.

10. What is a firewall and why do I need it?

A firewall is a type of software that monitors all incoming network traffic while you're online and allows in only the connections that are known and trusted.

11. How do the HackerSmacker and FamilyKeysTM software packages work?

HackerSmacker is a firewall that helps to keep your personal data private and safe from Internet hackers and data thieves. With an easy-to-understand user interface and pre-set security levels, you can protect your PC and keep hackers away for a faster, safer Internet experience. FamilyKeys software helps to keep your financial, health and personal possession records organized for easy reference.

12. If I am self-employed can I still enroll in the IdentityShield Protection Program?

Yes, self-employed individuals can enroll in the IdentityShield Protection Program.

13. If I have an identity theft claim, what number do I call?

Once you are enrolled in the program, you will receive a reference guide that contains all important toll-free numbers.

14. Where can I get more information about identity theft?

You can go to the Federal Trade Commission Web site at www.consumer.gov/idtheft or call the FTCs Identity Theft Hotline at 1-877-IDTHEFT (438-4338).
Tel: 973 466-1663



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